Because refund policies shouldn’t require a lawyer to understand.

Final Sale: All purchases made on SkillTechIQ are final and non-refundable unless they meet the specific criteria outlined below. Please review product details and compatibility information carefully before completing your order.

1. Digital Products Only

All products sold on skilltechiq.com are digital downloads and are delivered immediately after purchase. Since digital products cannot be “returned,” all sales are considered final.

Refunds are considered only in the limited situations described below.

2. When Refunds May Apply

A. Accidental Purchase (Unused)

  • The product must not have been downloaded (0 downloads).
  • We verify account activity and download logs to confirm that no files were accessed.
  • You must contact us promptly after the purchase.
  • Once approved, access will be revoked and the refund will be issued within 5–7 business days.

B. Non-Functional or Corrupted Files

If a file does not function as described, please contact our support team first so we can provide an updated or refreshed file.

If the issue continues, please provide:

  • A brief description of the problem
  • Screenshots, steps taken, and/or screen recordings

We will review the case under our internal verification process. If the product itself works correctly but conflicts with your theme, PHP version, plugins, or hosting environment, no refund will be issued, as this does not indicate a defective product.

3. Refund Request Requirements

  • Refund requests must be submitted within 14 days of the purchase date.
  • Requests submitted after 14 days are not eligible.
  • Supporting documentation (screenshots, steps, recordings) is required.
  • Approved refunds are typically processed within 5–7 business days.

In certain cases, we may offer a refund in the form of store credit. Store credit does not expire and can be used toward any product on SkillTechIQ.

4. Memberships & Subscriptions

  • Membership plans become non-refundable once any product has been downloaded from your account.
  • Subscription renewals are final and non-refundable.
  • You may cancel your subscription at any time before the next renewal via your Account Dashboard.

5. Before Requesting a Refund

Most issues can be resolved quickly by providing updated files or usage guidance. We strongly recommend contacting our support team before submitting a refund request.

6. Disputes & Chargebacks

If you initiate a dispute or chargeback with your payment provider (such as PayPal or your card issuer) without contacting us first, your account or IP address may be restricted or blocked from future purchases.

We reserve the right to submit evidence during dispute resolution, including access logs, IP addresses, download records, and usage data.

To avoid unnecessary disruptions, please contact support before opening any dispute. Most cases are resolved quickly once reviewed.

7. Policy Agreement

By completing a purchase on SkillTechIQ, you confirm that you have read, understood, and agree to this Refund Policy.